Accounting/Auditing, Consulting Services, Sports and Recreation, Executive Management, Quality Control
Job Description
Senior Accounts Receivable Disputes Associate
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Senior Accounts Receivable Disputes Associate, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.
Work you'll do/Responsibilities
Portfolio Ownership (Complexity & Impact): Manage a portfolio of moderately complex disputes/deductions (e.g., pricing/term interpretation, compliance-related fees, multi-line invoice discrepancies, repeat offender patterns) through resolution and recovery.
Advanced Investigation & Validation: Conduct deep-dive research across ERP, customer portals, proof of delivery, pricing/rate cards, contracts/terms, and internal operational data to validate claims and determine outcomes.
Escalation & Negotiation Support: Serve as an escalation point for analysts; lead customer and internal negotiations to challenge invalid claims and secure repayment or documentation-based denial.
Financial Impact & Controls Awareness: Understand and communicate dispute impacts to accounts receivable (AR), revenue, credits, reserves/allowances, and period-close timelines; ensure outcomes follow policy and approvals.
Documentation & Case Management Rigor: Maintain complete dispute case files (evidence, rationale, approvals, correspondence) to support audit readiness and consistent decisioning.
Cross-Functional Partnership: Collaborate with Sales, Customer Service, Billing, Operations, and Collections to resolve root causes and prevent rework, rebills, and future disputes.
Trend Analysis & Reporting: Track dispute drivers, cycle times, recovery rates, and aging; provide actionable insights and recommendations to reduce recurrence.
SME & Continuous Improvement: Support updates to reason codes, playbooks, templates, and workflows; recommend control enhancements and automation opportunities.
Mentorship: Coach analysts on investigation methods, documentation standards, prioritization, and customer communications.
The Team
The Enterprise Performance Portfolio is a collection of Offerings that helps clients achieve the maximum possible impact and value from their investments in Finance, Supply Chain and IT operations. By taking a holistic view of these key business functions from strategy articulation through process design and technology enablement, we can help our clients navigate their challenges while operating components of their business. As our clients drive towards their digital future, Finance, Supply Chain, and IT play an increasingly important role in how these organizations interact with their customers, suppliers, and other key stakeholders. By combining our strategy, operations improvement, implementation, and operate capabilities, we can be more creative in how we deploy our resources and drive innovation at market pace.
Qualifications
Required
Bachelor's degree or equivalent experience
3+ years of experience in accounts receivable, dispute/deduction management, or a related financial analysis
In-depth knowledge of dispute processes and how credits, write-offs, recoveries, and timing affect financial statements and close
Advanced ability to resolve complex discrepancies using structured problem-solving and data-driven validation
Exceptional verbal and written communication skills are essential. Must be able to articulate complex issues clearly, negotiate effectively, and maintain professional correspondence
Strong proficiency with a major ERP system (e.g., SAP, Oracle, NetSuite) is essential. Advanced proficiency in Microsoft Excel is also required
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
Must be able to relocate or live in the Orlando, FL or Gilbert, AZ area
Preferred
Analytical/ Decision Making Responsibilities
Analytical ability to manage multiple projects and prioritize tasks into manageable work products
Can operate independently or with minimum supervision
